Terms and Conditions
These Terms and Conditions govern the use of services provided by Lixavall Courier and apply to all customers engaging with the business for courier and delivery services.
By using the services of Lixavall Courier, customers agree to the terms outlined below.
Service Scope
Lixavall Courier provides courier and delivery services within Ghana, including document delivery, parcel transportation, and logistics support for individuals and businesses.
All services are subject to availability, operational capacity, and geographic coverage.
Booking and Requests
Customers are responsible for providing accurate and complete information when requesting a delivery, including correct addresses, contact details, and package descriptions.
Lixavall Courier is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Packaging Responsibilities
Customers are responsible for ensuring that items are properly packaged to prevent damage during transit.
Lixavall Courier may decline to transport items that are inadequately packaged, hazardous, illegal, or restricted under applicable laws.
Delivery Timeframes
Delivery timelines provided by Lixavall Courier are estimates based on operational conditions and are not guaranteed.
Delays may occur due to traffic conditions, weather, access limitations, or other factors outside the control of Lixavall Courier.
Fees and Payments
Service fees are determined based on distance, package size, weight, and service type.
Customers are responsible for paying all applicable fees as agreed at the time of booking.
Lixavall Courier reserves the right to adjust pricing where service details change or additional requirements arise.
Liability and Limitations
Lixavall Courier takes reasonable care in handling all deliveries but is not liable for loss or damage resulting from improper packaging, prohibited items, or circumstances beyond operational control.
Liability for loss or damage may be limited to the declared value of the item where applicable and subject to internal review.
Prohibited Items
Customers must not submit items that are illegal, hazardous, perishable without proper handling, or restricted by law.
Lixavall Courier reserves the right to refuse, inspect, or report shipments that violate these conditions.
Cancellations
Delivery requests may be cancelled before dispatch, subject to operational status.
Cancellation fees may apply where resources have already been allocated or a pickup has been completed.
Changes to Terms
Lixavall Courier may update these Terms and Conditions as required to reflect operational, legal, or regulatory changes.
Updated terms will be made available through official communication channels.
Governing Use
These Terms and Conditions are governed by the applicable laws and regulations of Ghana.
Contact Information
Lixavall Courier
50 Lartteh Doku Street, near Police Station, Ashaiman
Phone: 0276897532
Email: quickmove@lixavall.com